Terms and Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern your use of cleaning services provided by FAT CAT KITCHEN LIMITED (Company Registration Number: 14669715) ("we," "our," or "us"). By booking our services, you agree to be bound by these Terms.

2. Our Services

2.1 Service Description

We provide professional cleaning services including but not limited to:

• Kitchen deep cleaning
• Regular house cleaning (weekly, bi-weekly, monthly)
• Commercial cleaning services
• End of tenancy cleaning
• Carpet and upholstery cleaning
• Window cleaning (interior and exterior)
• One-off deep cleaning services

2.2 Service Standards

We are committed to providing high-quality cleaning services. All our staff are:

• Trained and experienced cleaning professionals
• Background checked and vetted
• Fully insured with public liability coverage
• Equipped with professional cleaning supplies and equipment

3. Booking and Scheduling

3.1 Booking Process

Services can be booked through:

• Our website contact form
• Email: [email protected]
• Phone: +44 121 234 5678

3.2 Confirmation

All bookings are subject to availability and will be confirmed by email or phone within 24 hours. A booking is only confirmed when you receive written confirmation from us.

4. Pricing and Payment

4.1 Payment Terms

Payment arrangements:

• One-off services: Payment due upon completion
• Regular services: Payment in advance or upon completion
• Commercial contracts: Net 30 days from invoice date
• Accepted methods: Cash, bank transfer, card payment

5. Cancellation Policy

6. Quality Guarantee

6.1 Satisfaction Guarantee

We offer a 48-hour satisfaction guarantee. If you are not satisfied with our cleaning service, contact us within 48 hours and we will:

• Return to re-clean the areas of concern at no charge
• Or provide a full refund if the issue cannot be resolved

7. Contact Information

For questions about these terms or to contact us: