Privacy Policy

1. Introduction

FAT CAT KITCHEN LIMITED ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name and contact information (address, phone number, email)
• Service preferences and scheduling information
• Payment information (processed securely through third-party payment processors)
• Communication records (emails, messages, phone calls)
• Property access information (keys, codes, special instructions)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookie and similar tracking technology data

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Providing cleaning services, scheduling appointments, and managing your account
• Communication: Responding to inquiries, sending service reminders, and providing customer support
• Payment Processing: Processing payments and maintaining billing records
• Quality Improvement: Analyzing service quality and customer satisfaction
• Marketing: Sending promotional materials (with your consent)
• Legal Compliance: Meeting legal obligations and protecting our rights

4. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

5. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: